Returns & product problems

Every deck box is printed to order. We do not offer returns or exchanges for a change of mind.

If something isn’t right

If your box is faulty, damaged or not as described, email [email protected] with your order reference and a description of the problem. Photos can help us understand it. We’ll work with you to put it right.

Your consumer rights

Made-to-order items still have protections under the Australian Consumer Law. This policy does not exclude those rights. For a major product problem, you can choose a refund or replacement. For a minor problem, we may repair it at no cost within a reasonable time. Other remedies may apply if the problem cannot be resolved.

Returning a faulty item

Contact us for return instructions and an address. You do not need the original packaging. Keep your postage receipt: where a fault is confirmed, we will reimburse reasonable return postage costs.

Learn more about Australian consumer guarantees and remedies.

Updated 18 October 2026.